Proactively detects and investigates connectivity problems faced by broadband devices and troubleshoots instantly by referencing the built-in diagnosis knowledge model.
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SELF-HEALING
Based on the diagnosis, connectivity issues are immediately resolved through a build-in problem resolution model.
Depending on the connectivity issue, Intuit SDS will solve the issue by working on the background or guide users through a user-friendly wizard tool for step-by-step resolution.
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DEVICE RELEVANT
Personalized solutions for devices (offered by Operators) to ensure relevant and specific troubleshooting is extended to users.
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ONLINE UPDATES
Provides timely updates on new diagnosis and problem resolution models.
Utilizes and propagates new knowledge models.
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INTELLIGENT EXPERT SYSTEM
Predefined knowledge models for intelligent diagnostics are pre-built into the system for initial troubleshooting.
Self-learning engine, based on Bayesian network, promotes the continuous update of knowledge models and fabricates a more intelligent system over time.
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KNOWLEDGE AGGREGATION
Aggregates knowledge models from Self-Healing Diagnostic Manager and stores in the Diagnostic Knowledge Server for future reference.
Shares new knowledge models with other Self-Healing Diagnostic Manager across the network.
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REPORTING
Gathers and generates statistics on user-specific connection usages and issues.
Provides Pareto analysis of common connectivity issues.
Online and offline report generation.
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CHURN PREDICTION ANALYSIS
Analysis of connectivity issues for subscriber churn prediction management.
