PROACTIVE DIAGNOSTIC AND SELF-HEALING SOLUTION FOR BROADBAND DEVICES
Greenpacket’s Intuit Self-Healing Diagnostic System (Intuit SDS) is an intelligent solution that proactively diagnoses and automatically resolves connectivity issues in offline and online mode, making support efforts easier than ever.
By incorporating artificial intelligence (AI), it provides a spur-of-the-moment troubleshooting and problem resolution without the intervention of customer support personnel.
This is done through built-in knowledge models that contain intelligence to identify and solve connectivity glitches.
CHURN MANAGEMENT
Aside from its proactive diagnostic and self-healing properties, subscribers’ usage patterns and connectivity issues provides Operators with a wealth of data in their tasks of predictive churn models.
As a result, constructive campaigns can be developed to retain and farm value customers – a critical initiative in today’s highly competitive broadband scene.
Product Components
Intuit SDS is comprised of two components – Self-Healing Diagnostic Manager (client component) and Diagnostic Knowledge Server (server component).
The client component can be installed on PCs, laptops and handheld devices to perform auto-diagnosis, online troubleshooting and self-healing on device specific problems in an easy and intuitive manner. Possible connectivity issues and corresponding solutions are pre-engineered into the client component.
• DIAGNOSTIC KNOWLEDGE SERVER (SERVER COMPONENT) The server component resides on the Operator’s core network or engaged through a hosted business model.
