Wi-Fi has established itself as one of the most popular and widespread technology today reaching millions of homes, schools, enterprises and hotspot locations worldwide. Communication has become an essential part of our lives. The ever-growing Wi-Fi networks combined with integrated Wi-Fi chipsets into thousands of devices has matured and ensured that hundreds of millions of users worldwide now make regular use of Wi-Fi to access the Internet.

The following white paper, discusses the Wi-Fi effects of connectedness shifting from people to people into the connecting a billion of devices. Today’s network consists of multiple access network technologies playing a different role in different contexts. In the race to smart next generation networks, secondary markets in embedded mobile is beginning to garner attention with greater ambitions into tertiary markets of cloud-based solutions, where anything and almost everything will be connected, regardless of geographical boundaries with the ultimate aim of cost effective development and implementation.

Smartphone devices have dramatically changed the way consumers consume data. The need to be connected anywhere and anytime is driving service providers to put focus into customer experience to grow customers, build loyalty and drive profits through new services.

Service providers are under pressure to deliver customer experience that separates them from the competition, while at the same time trying to delicately balance their revenues and managing costs for near term gain and longer term success. This paper will outline the scale of issues faced in mobile device and service care that impacts both service providers and end-users beyond connectivity.

Remote device support and service care is a key component to tackle the demands of escalating costs in customer care. Service providers are seeking integration onto backend systems without incurring heavy infrastructure changes and ensure the best fit into the existing operations.

Increasingly, operators worldwide will be faced with a similar challenge of managing data congestion over multiple access networks. With networks evolving into LTE, operators would need to carefully assess the technology fit into integrating complementary nature of multiple access networks into an all-IP flat architecture. Communication devices today are able to connect with more than one type of wireless technologies to the “web of things”. An end-user will connect to a Wi-Fi hotspot, if within range. When moving away from range, the communication link is handover to for example, UMTS. Although cellular networks are evolving from today’s 3G to LTE that brings promise of capacity leaps (by nearly 4 times), the overall data growth projection will outpace LTE deployments and fill up very quickly.

The immediate need to curtail congested network and effectively manage mobility is imminent to accommodate the data traffic on their networks. The impact of inter-mobility between inter access technology together with various types of mobility support including 3GPP legacy network and non 3GPP is necessary to provide a target low-latency, higher data-rate, all-IP core network capable of supporting real-time packet services. This paper highlights the potential approaches of bringing together mobility technologies that are available and how these approaches contribute to resolve operator concerns in deployment of services and combating congestion, access technology integration and evolution to LTE from legacy 3GPP networks.

Today, Wi-Fi is embedded in virtually every mobile Internet device and common hotspot services have formed to fill the gap in ensuring effective coverage for today’s service providers worldwide that offer smartphones. Wi-Fi hotspots are a quick and cost-effective way for operators and service providers to build on wireless capacity in areas of high usage, and thus alleviating capacity constraint on 3G/4G infrastructures caused by the surge of mobile Internet data traffic. In a recent report by Cisco, wired devices will account for 46% of IP traffic, while Wi-Fi and mobile devices will account for 54% of IP traffic by 2015.

Even as cellular networks are evolving from today's 3G technology to LTE that brings promise of capacity leaps (by account of nearly 4 times), the overall data traffic projection is expected to increase by an annual CAGR of 32% from 2010 to 2015; outpacing LTE network deployments. Wi-Fi is a vendor neutral and cost effective alternative to operators building high bandwidth data networks. The following sections of this paper present a deep dive into the impact of Wi-Fi deployment, Wi-Fi’s role in data offloading, best practices for Wi-Fi and adoption in business models.

Cellular operators are increasingly shifting their focus for alternative wireless access methods to manage data offload. Legacy cellular networks were designed for low bandwidth consumption and insufficient to cope with the growth of data requirements today. The availability of WiFi hotspots are highly accessible and appropriate for data offloading. Taking advantage of the unlicensed spectrum and better bandwidth utilization, data offloading can be achieved with lower cost per bit.

This paper discussed how I-WLAN can effectively manage the data offloading between 3GPP and non-3GPP networks in a unified platform for the improvement of service experience and service extension.

Of late, bill shock has raised the alert flag in Europe and United States demanding better management and transparency in billing processes. Regulatory bodies in these regions have taken active role in combatting bill shock and efforts are underway.

This paper focus on the European region, which was the first region hit by bill shock. It gives an overview of Europe’s broadband landscape and possible solutions that should be put in place to curb bill shock.

Worldwide, across industries, customer care is one of the top concerns. In the telecoms sector, next to network quality, customer service is rapidly becoming a key success factor to ensure best-in-class service.

This paper (part 1 of a 3-paper series) introduces Help Desk 2.0, the next generation help desk system that revolutionizes current practices through automated and proactive customer care mechanisms to ensure service excellence, enhanced top line and sustained bottom line.

The advancement and growth of the Internet is causing network congestions across the globe due to heavy data consumption required by its applications. However, with different penetration levels and usage patterns, there is a contrast for network congestion in developed and emerging countries.
The network congestion issue in developed nations is more acute although current network technologies are advanced but yet they are insufficient to cope with data requirements. The only way forward is to continue upgrading to faster networks with higher capacity, but this option requires heavy investment in terms of time, effort and money. What then is a more cost-effective alternative? This paper studies Hong Kong*, a densely populated country with one of the world’s fastest growing telecoms sector and a victim of network congestion. Greenpacket presents a case study on how a cellular operator can battle network congestion without burning a hole in the pocket. *Hong Kong is selected as it is a small country with a huge population and easily comparable to any other major city in the world. The objective here is to help readers understand that network congestion as experienced by Hong Kong and proposed solution can be applied to most dense areas around the world.

Of late, network congestion is one of the most talked about topic in the telecoms industry has is attributed to the overwhelming growth in data consumption. According to Cisco, all around the world, mobile data traffic is expected to double every year through 2014. With such massive demands for data, industry stakeholders are looking at various measures to cope with the increase and mitigate congestion issues. There is an assortment of solutions to combat congestion, ranging from high investment to cost-effective and short-term to long-term. In this paper, Greenpacket puts forth a cost-effective, immediate and long-term solution to network congestion – data offloading. We examine a typical cellular operator’s network structure, congestion points and total cost of ownership (TCO) and next outline a calculation model (based on an Asia Pacific cellular operator) to demonstrate how much operators can save by offloading data to a secondary network such as WiFi. Data offloading directly impacts 36.5% of a network’s TCO. As such, operators can potentially* save USD 14.4 million/year or USD 72 million over 5 years through data offloading.

Users today are demanding ubiquitous connectivity, an ultimatum the industry still struggles to achieve. The good news is that there are positive developments in this direction through the evolution towards multimode as far as networks and devices are concerned. However, what is lacking is the absence of a mechanism that unifies multiple networks and devices for a seamless experience. This paper discusses the mechanism required to think on behalf of networks and devices so that users enjoy a truly ubiquitous connectivity.

With the overwhelming success of application stores, this whitepaper provide Operators insight on how to launch their very own application store to increase ARPU. It presents the strategy for Operators to embrace to succeed in the application store arena and offer best-in-class experience to subscribers as well as content developers.

Mobile WiMAX was created to provide true mobility with high data rates, however, today, this vision is only successfully adopted by several WiMAX Operators. The real potential of Mobile WiMAX is yet to be tapped on worldwide. Why is this so, considering that the technology adoption does not differ? Greenpacket analyzed leading WiMAX Operators and market conditions to investigate factors that drive a successful Mobile WiMAX embracement. This paper shares 3 tried and proven true secrets that will help WiMAX Operators capture the Mobile WiMAX market, encompassing correct packaging, device strategy and handling competition.

With WiMAX indoor traffic taking up more than 80% of total WiMAX traffic, WiMAX Operators are faced with the pressing need to improve indoor coverage. Contrary to common belief that WiMAX Modems are merely variables in the WiMAX subsystem, this whitepaper discusses how WiMAX Modems can play a major role in the subsystem, particularly in improving indoor coverage..