Green Packet Berhad is an international technology company founded in Silicon Valley, USA listed on the Main Board of Bursa Malaysia Securities Berhad. Our headquarters is now based in Petaling Jaya, Selangor.
We are a developer and integrator of solutions and value added services (VAS) for the telecommunications sector. Leveraging and enhancing our capabilities, Green Packet through our subsidiary, Packet One Networks (Malaysia) Sdn Bhd or P1 - Malaysia's first and leading WiMAX telecommunication company - is leading the way in transforming Malaysia into a regional and global WiMAX hub.
At Green Packet, we do not only produce quality products and services, we develop highly talented people as well. People who journey with us on this unprecedented growth will experience a new level of personal enrichment, supported by a fun collaborative work team and a conducive work environment.
Nurturing and preserving a set of core values, we focus on delivering exceptional results through teamwork, innovatively and passionately, delighting our customers each time and every time.
Share our ambitions and vision. Join our united team!
Assistant Manager, Contact Center
Responsibilities:
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To manage daily operations of Level 2 CRM team to ensure customer issues are promptly handled and resolved |
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To conduct and arrange training for staff for new products launched |
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To liaise with Service Desk and Incident Management team in resolving customer issues |
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Prepare reports and analysis on performance to support business decisions |
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Provide high level of service via our primary communications channels i.e. email, chat and voice |
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Maintain professional manner at all time with all customers and business partners regardless the nature of contact |
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Ensure best practices are instituted within the team at all time |
Requirements:
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Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field |
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At least 3 years of working experience in call center operations |
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Have experience in managing and supervising a team before |
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Knowledgeable in customer relationship management strategies |
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Has good command of English and Bahasa Malaysia. Ability to converse in other local dialects would be an added advantage |
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Able to work under pressure and must be a team player |
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